Returns & Refund Policy
At PH2Cart, we strive to ensure customer satisfaction. Please read our Returns & Refund Policy carefully before initiating a return or refund request.
1. Return & Exchange Window
We offer a 7-day return or exchange policy from the date of delivery.
Requests raised after 7 days of delivery will not be accepted.
2. Eligibility for Returns & Exchanges
To be eligible for a return or exchange:
• The product must be unused, unwashed, and unworn
• All original tags, labels, and packaging must be intact
• The item must be returned in its original condition
Returns or exchanges are accepted only for:
• Damaged products
• Defective products
• Incorrect items delivered
3. Non-Returnable Items
The following are not eligible for return or exchange:
• Products damaged due to use, washing, or improper handling
• Items returned without original tags or packaging
• Products showing signs of wear or alteration
4. Return Process
To request a return or exchange:
• Contact our support team within 7 days of delivery
• Share your order ID and supporting images/videos (if applicable)
• Once approved, return instructions will be shared
Items sent back without prior approval may not be accepted.
5. Refunds
Once the returned product is received and inspected:
• Approved refunds will be processed to the original payment method
• Refunds are typically completed within 7–10 business days, depending on your bank or payment provider
6. Exchanges
Exchanges are subject to stock availability.
If the requested replacement is unavailable, a refund will be processed instead.
7. Shipping Costs for Returns
• Return shipping costs may be borne by the customer unless the product is damaged, defective, or incorrect
• Original shipping charges are non-refundable, unless otherwise stated
8. Changes to This Policy
PH2Cart reserves the right to update or modify this Returns & Refund Policy at any time without prior notice.
9. Contact Us
For any questions or assistance regarding returns or refunds, please contact us at:
Email: [email protected]
Website: https://www.ph2cart.com
